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Do you have a store I can visit?

Yes! We are based in East London, Hackney. We are small, private studio so an appointment will be required. You can book in here

I have a piercing question?

Please check out our Piercing FAQ's

Do you offer a styling service?

Yes and we would love to help curate your ear! Check out our ear styling service

Can I purchase a gift card?

Yes! You can purchase a gift card and this can be put towards an online purchase or piercing service. 


I'm not sure what size I need?

We would advise that if you don't know the size you need for your piercing that you come and visit us in store and we can fit you with the right size. 

If this is not possible and you are still unsure please email us at: and our in-house body piercer will try and advise where possible.

How do I look after my jewellery?

Please visit our Jewellery Care page.

What is the jewellery made from?

Our earrings (hoops, studs and cuffs) are made from 925 sterling silver and coated with either 18-karat gold or rhodium. All pieces are finished with an anti-tarnish coating to ensure the plating stays in tip top condition for as long as possible. All sterling silver 925 styles are hallmarked.

Our body jewellery (labrets and barbells) are made from titanium and coated with 18-karat gold or rhodium. We chose to use titanium instead of sterling silver for our body jewellery because generally speaking, titanium is a lot more accepted by the body for new piercings.

Does any of the jewellery contain brass, lead or nickel?

No, all Arrow & Stone pieces are brass, nickel and lead free and falls within EU regulations.


What are the shipping options?


Royal Mail Tracked 24

£2.95 (Free on orders £30+)

Must be placed by 10am Mon-Fri. Will be delivered Next Working Day. 



Royal Mail Tracked 

£6.50 (Free on orders over £100+)

7-10 working days. 



Royal Mail Tracked

£9.95 (Free on orders over £150+)

7-15 working days.



Royal Mail Tracked 

£9.95 (Free on orders over £100+)

7-10 working days.

Do you ship to my country?

We offer worldwide delivery and we offer express shipping to many countries. We currently don't deliver to Russia. You can find out more about our delivery charges on our Delivery Information page.

Can I change my order / shipping address?

We'll do our best to change your order or details if you message us within 2 hours. If you message us after 2 hours, we can't guarantee that it'll be changed as it may have already been shipped out.

Can I cancel my order?

You can cancel your order within the hour that it is placed. After that, it may already be in production, and we will not be able to cancel it.

How can I pay for my order?

We accept payment using all major credit and debit cards, PayPal and Apple Pay. 

Do you offer gift wrapping?

Yes, we would love to gift wrap your order! Please add our gift wrapping service to the basket or choose the gift wrapping option at checkout and we will take care of it. Orders don't come with physical receipts.

Delivery & Returns

How can I track my order?

You can track your order here. Once your order has been dispatched, we will e-mail you. If you haven't received your order within the specified time of delivery requested please drop us a message at

Can I return my order?

Unfortunately for hygiene reasons we cannot exchange or refund earrings or body jewellery. 


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